Tracking your Hermes parcel is a straightforward process, but understanding the difference between an order number (Auftragsnummer) and a receipt number (Quittungsnummer) is crucial for efficient tracking. This article provides a comprehensive guide to using your Hermes tracking number, covering various scenarios and addressing common queries related to Hermes parcel tracking, including accessing your tracking information via your My Hermes account, understanding special delivery options like Wunschzustellung, and troubleshooting potential issues.
Understanding the Hermes Tracking Number (Quittungsnummer)
The key to tracking your Hermes package is the tracking number, often referred to as the Quittungsnummer (receipt number) or sometimes the Auftragsnummer (order number). While both numbers relate to your shipment, they serve different purposes. The Quittungsnummer is specifically the number assigned to your package for tracking purposes. It's an 11- to 20-digit alphanumeric code, crucial for monitoring the progress of your delivery. This is the number you'll need to enter into the Hermes Sendungsverfolgung (parcel tracking) system. The Auftragsnummer, on the other hand, is usually associated with your order from the merchant, and might not directly translate to a tracking number for Hermes. It's important to distinguish between these two, as using the wrong number will prevent successful tracking.
Locating Your Hermes Quittungsnummer
Finding your Quittungsnummer is the first step in tracking your package. Here are the most common places to locate it:
* Shipping Confirmation Email: The most reliable source is usually the email confirmation you receive from the merchant after placing your order. This email will contain your order details, including the Hermes tracking number. Look for terms like "Tracking Number," "Sendungsnummer," "Tracking ID," or "Quittungsnummer."
* Shipping Label: If you have a physical copy of the shipping label, the Quittungsnummer will be prominently displayed on it. Keep this label safe until your parcel is delivered.
* Merchant's Website: Check your order history on the merchant's website. Your order details should include the tracking number.
* SMS Notification (if applicable): Some merchants send SMS notifications with tracking details, including the Quittungsnummer.
* Hermes Sendungsverfolgung Website: If you have a partial tracking number or remember some digits, you can try using the Hermes online tracking system. The system might offer suggestions based on partial entries.
Hermes Sendungsverfolgung Online: Step-by-Step Guide
Once you've located your Quittungsnummer, accessing the Hermes Sendungsverfolgung online is simple:
1. Navigate to the Hermes Website: Go to the official Hermes website and find their parcel tracking section (Sendungsverfolgung). This is usually easily accessible through the main menu.
2. Enter Your Tracking Number: Enter your 11- to 20-digit Quittungsnummer into the designated field. Ensure you enter it accurately, as even a single incorrect digit can prevent successful tracking.
3. Submit Your Query: Click the "Track" or "Verfolgen" button.
4. View Tracking Information: The system will display the current status of your package, including its location, estimated delivery date, and any significant events in its journey. The information is typically updated in real-time, offering you the latest details on your parcel's whereabouts.
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